Research recently commissioned by LOVE Loughborough BID shows the current impact of lockdowns on the use of the town centre whilst also offering positive signs about the potential to recover.

By 03/03/2021Uncategorized

The research undertaken by town centre specialists the People & Places Partnership, uses data collected over the last year by footfall monitoring experts from Proximity Futures.  The data shows the number and frequency of visits made by visitors to Loughborough town centre between autumn 2019 and 2020.  It also reveals changing patterns in how customers are moving between different zones of the town centre during the day and as part of the town’s evening economy.

Whilst the overall trends from the analysis indicate that footfall in the 4th quarter of 2020 had fallen to 44% of its 2019 level, there were also some promising signs of the potential for trade in Loughborough town centre to recover.  The data indicates that around 8% more customers were visiting the town centre weekly in 2020 compared to autumn 2019.  Equally there was also a small increase in the proportion of new visitors to Loughborough town centre in 2020 compared to twelve months before and people were also dwelling in town slightly longer.

Decreases in footfall caused by changing restrictions, mask some positive trends when customers have more freedom. During the day before the November lockdown, for example, daytime footfall levels reached 64.6% of the 2019 levels.   Similarly, while the evening economy has seen the biggest decline in footfall to a third of 2019 levels, on the Friday before Loughborough moved into tier 3 at the end of October, for example, footfall levels rose to nearly half 48% of those experienced for that same night in 2019.

Lisa Brown, BID Manager, commented “It was a valuable opportunity for us to see Loughborough’s data in greater detail, especially visualising the impact the COVID-19 pandemic has had on the town’s footfall. The level of detail has given us a broader understanding of visitor behaviour, and how we can plan forward with the safe re-opening of Loughborough Town Centre.”

Dan Coombs, UK Sales Director for Elephant Wi-Fi says “We have been working with Loughborough BID since June of 2016. In that time, we have collected a wealth of data that is used regularly with our standard reports. However, we were very keen to see what Chris from People & Places would make of his in-depth analysis of the data. The results are fantastic, and it gives the BID some really useful insights to feedback to their stakeholders. We look forward to seeing more from it.

Chris Wade, from town centre specialists People & Places, commented, “It was great to look at the detailed data collected in Loughborough and get a true sense of how town centre customers are changing their habits during the COVID-19 pandemic.  Fluctuations in footfall caused by changing restrictions, mask some positive trends. It was very encouraging to see footfall reach two-thirds of the 2019 levels, when restrictions were eased.  This shows the potential for a town like Loughborough to bounce back by providing a safe and warm welcome back for its customers.”

To view the report please go to